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Custom Cakes
How to Order
1) Fill in the enquiry form below.
For simple queries, please message via WhatsApp for the quickest response.
2) Response within 24-48 hours.
We'll respond within 48 hours to discuss your ideas further if necessary and confirm prices.
3) Invoiced for payment.
Once a design has been agreed, an invoice will be sent to your email address. The invoice will contain a summary of what we've discussed and provide a link for you to make payment.
Collection
Save on delivery
We can deliver within 5km of B12 0AA - Digbeth, at an additional fee. Charges are based on your location.
Alternatively, customers are able to collect their cake from our headquarters, free of charge.
Address
Bradford Street, B12 0AA, Birmingham, West Midlands, United Kingdom
Hours
Today | By Appointment |
Our opening hours are flexible, and we can often accommodate collection/delivery outside of standard hours.
Frequently Asked Questions
Please reach us on WhatsApp or email us at order@delishbakery.com if you cannot find an answer to your question.
For large cakes, we ask for at least 2 week's notice and 1 week's notice for smaller orders.
If your cake is needed on an emergency basis, we can usually work to smaller time frames, so please don't hesitate to get in touch with us.
Delivery fees depend on the address that delivery is required to. Fees start at £5 and increase the further away you are from B12 0AA.
For an exact delivery fee, please send us your postcode and we'll get back to you within 24 hours.
An invoice will be sent to your email once we've agreed upon a design. On your invoice, there will be a link to make payment.
Payment is due in advance and is made up of two parts: the deposit and the balance. Where an order is made last minute, the full amount may be required upfront.
All payments are processed online by card – no cash is accepted.
All deposits are non-refundable.
A full, partial, or no refund may be given for the remaining balance if paid. Please see our terms and conditions for further information.
Please see portion guide here.
Our cakes are best eaten within 1-2 days of delivery/collection. 'Best before' and 'Use by' dates will be provided to you with your order.
Our cakes are best stored in a refrigerator, but we suggest taking them out 2-3 hours before serving for the optimum tasting experience.
When transporting large cakes, they are best placed on a flat surface, such as the passenger footwell of your vehicle. Avoid placing your cake on a car seat or on someone's lap.
If you opt for collection, further advice will be provided when you place your order.
All cakes are made in a kitchen that handles nuts, soya, dairy and gluten.
Allergy information is specific to your custom cake but no guarantee can be given that they are 100% allergy free.
Further allergen details can be provided upon request.
Unfortunately we do not offer this option at the moment.
Yes – all our cakes adhere to Islamic guidelines and do not contain ingredients such as alcohol or non-halal gelatine.
Enquiry Form
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Terms and Conditions
These terms apply to custom cake orders only, and are not valid for postal brownies.
- All deposits are non-refundable.
- If you need to cancel your order after the balance has been paid, we are able to offer:
- a full refund of the balancing amount if it's within 7 days (inclusive) of the delivery/collection date.
- a partial refund of the balancing amount if it's within 5 days (inclusive) of the delivery/collection date.
- no refund of the balancing amount if it's within 3 days (inclusive) of the delivery/collection date.
- If you've chosen to collect, we are not liable for any damage once the cake has left our premises.
- Refunds after an order has been fulfilled are to be given at the sole discretion of the owner.
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